12 Module Program

In a consistently changing market, the modern business faces more competition than ever. Establishing consistent processes that work, and understanding the best way to effectively service customers is the key to retention and differentiation.

A business is ultimately successful because of the people in it, and an investment in external training and development can condition successful processes, motivation, and the creation of a high performance culture. Understanding how and why people do what they do is at the core of our programs. Our road to a sale program is customisable and founded on experiential evidence, best practice, established principles and behavioural science. We are also continuously updating our programs to reflect current consumer behaviour.

Sessions include:

  • DISC Behavioural profiling
  • Body language and rapport building
  • Objection handling
  • Closing and negotiation
  • Productivity and goal setting
  • Taking control of the sale
  • Creating urgency
  • Virtual selling
  • Prospecting and appointment setting
  • Following up
  • Effective questioning
  • Words: Language that sells
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Body Language

It’s not what you say… it’s how you say it!

Reading and managing body language are imperative skills for any modern professional. Many underestimate the influence non-verbal behaviour has on communication – even over the phone. This topic explores the importance of rapport building and body language in our interactions, identifying specific strategies to better observe and manage body language, and build a stronger connection with others.

Participants can expect to leave with a new toolbox of foundations for observing and reading body language, managing their own body language and using non-verbal cues to their advantage in any interaction.

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Advanced Behavioural Profiling Courses

People tell you who they are and how they like to be communicated with.

The problem is, most of us don’t listen to the clues – or, we don’t know what we’re looking for. Everyone is different, so effective communication, influence and leadership can only come from accommodating different behavioural styles.

We use Extended DISC Profiling, one of the most valuable tools for any modern professional.

In addition to in-depth one-on-one unpacks of personal profiles with individual team members, our group training provides insights into:

  • Identifying different profiles;
  • How to communicate more effectively with each profile;
  • Selling to different profiles; and
  • Maximising the strengths of your own profile and developing natural weaknesses.
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Productivity and Energy Management

You can have all the skills and talent in the world… but if that’s not channelled into a focused and consistent routine you won’t achieve very much. Our productivity courses are all about managing our energy, staying motivated, prioritising, and creating habits that facilitate success. We tap into a lot of behavioural science here, looking at what it is that helps us to perform more effectively at different tasks. As well as creating long and short term goals, participants will be able to implement a variety of new techniques to maximise their day and create consistent results.

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